At Aphira Jewels, we strive to provide you with premium-quality jewelry that matches your expectations. However, if your order arrives damaged, we are here to help.

Eligibility for Return/Refund:

We accept returns or refunds only under the following conditions:

• The product you received is damaged or defective.

• You must share an unboxing video clearly showing the damage as proof.

• The video must be taken from the moment the package is opened without any cuts or edits.

❗ Returns or refunds are not accepted for reasons such as change of mind, size issues, or personal preferences.

Steps to Claim a Return/Refund:

1. Record a clear unboxing video at the time of opening the package.

2. Email us within 24 hours of delivery at [your support email] with:

   • Order ID

   • Unboxing video

   • Description of the issue

3. Our team will review the case within 48 hours and get back to you.

Refund Method:

• Once approved, refunds will be processed to your original method of payment within 7–10 business days.

Non-Returnable Items:

• Items without a valid unboxing video

• Items returned without prior approval

• Used or worn jewelry

Contact Us:

If you have any questions about our policy, reach out to us at:
📧 aphira.jewels@gmail.com